General Terms & Conditions
NatureDoc Ltd. is a company registered in England and Wales. Registered Number: 09247737. Registered Address: 4 Windover House, St. Ann Street, Salisbury, Wiltshire SP1 2DR. NatureDoc Ltd. is registered with the Information Commissioner’s Office, with registration number ZA084030.
This website is subject to legal protection from copying or passing off by copyright and other laws. Our licensors have additional intellectual property rights to some parts of the web site. You may not copy, modify, reproduce, reverse engineer or disassemble any part of this web site, except to the extent permitted by law, such as under fair use legislation and as may be reasonably required for the site’s use, without permission and/or payment of a licensing fee. Any breach of this requirement shall constitute agreement to pay a reasonable licensing fee on demand.
If you are interested in using content or functionality for your web site or business, please contact us for licensing information.
All contracts are made under English law and subject to the jurisdiction of the courts of England and Wales.
NatureDoc Ltd. (“NatureDoc”, the “Company”, “Our”, “We” or “Us”) operates naturedoc.co.uk (“Web Site” or “Site”). We aim to keep your confidential information safe, and this explains how we go about that. “You” or “Your” refers to you as the user of our Site or services, as a client or as appropriate, jointly with someone you are responsible for who is a client or user.
For the purpose of the Data Protection Act 1998, the data controller is NatureDoc Ltd.
We are alert to the risks of physical and electronic security breaches. Therefore we assess the risks of each storage or transmission method and use security measures including encryption where appropriate. When accessing our Web Site, You can probably see the small padlock in the web address field of Your browser, and this confirms that the connection is protected by secure socket layer (SSL) encryption. This means that any data You view or submit to/from the Site is encrypted.
Collecting information about You
There are two main types of information about you that we collect:
• Specific personal information relating to your health; and
• Web activity data.
We may receive specific personal information about you in different ways:
• Information you provide to us electronically or in writing (web, email, telephone etc.);
• Information you provide to us in person (in a consultation); and
• Information that we receive from other sources.
We do not routinely record or monitor telephone calls, although we may be able to on request. If we do record a call for any reason, you will be informed when the recording starts. Anyone who records a telephone call is subject to The Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000. This applies to you if you record a call as much as it would apply to us.
Types of Information
We may hold and use the following information about you:
• Your contact details, including name, address, phone numbers, email address, social media accounts and date of birth;
• Health, employment and lifestyle information;
• details of when you contact us and when we contact you;
• Your preferences for being contacted;
as well as any other information which we reasonably need to perform services for you, or fulfil our regulatory obligations.
Use of Your information
We will use the information we have collected about you to:
• Provide You with health and lifestyle advice;
• Sell You products or services
• Provide marketing information
• Collect payment for good and services
• Recover any debt you owe us;
• Monitor and analyse our business
• Contact you by SMS, letter, telephone, email or in other ways for the above purposes.
Your data may also be used for other purposes for which you give your permission or where we are permitted to do so by law or it is in the public interest to disclose the information or is otherwise permitted under the terms of the Data Protection Act 1998.
If you have opted into receiving health information, recipes, blogs, social media updates etc., you can opt out of them at any time, by clicking on the appropriate link and changing preferences or opting out completely. Where you receive information through a social media network, you may need to change your settings within that network.
Information we share
We share your information internally and with trusted partners who perform services on our behalf and have a commitment to keep it secure. Due to the sensitivity of most of the information we hold, we will not disclose it to other parties or authorities except as authorised by you or as legally required.
Specifically, we may share information about you:
• With any person or organisation we use to operate our business, to collect payments and recover debts or to provide a service on our behalf;
• With anyone we reasonably believe to be your parent, carer or helper where you are unable to handle your own affairs because of mental capacity or other similar issues;
• With anyone we reasonably believe we have permission from You to share it with;
• with any person to whom we sell or transfer (or enter into negotiations to sell or transfer) our business or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the transferee or purchaser may use your personal information in the same way as us;
• With regulatory and governmental authorities ombudsmen, or other authorities, including tax authorities, including those overseas, where we are required by them or have a duty to do so;
We will retain your data for a minimum of 7 years. We do not routinely destroy data, as health history may be useful to you in the future. However, we may do so in the future, and you may also request that your data be destroyed after 7 years.
Should your data be destroyed, paper files will be shredded securely, and electronic files will be deleted or rendered as inaccessible as reasonably possible.
Information is principally shared within the UK; however it may be necessary to share information abroad and outside the EEA. Furthermore, caching or storage of the information may occur anywhere in the world transparently to you or us. We will endeavour to ensure the that the information is always held at least to the standards laid out in this Policy.
You have a right to request a copy of all information we hold about you. This should be made through a Data Subject Access Request, under the Data Protection Act 1998. Please make such a request in writing, remitting a £10 fee.
Cookies are small files that web sites leave on your computer for many reasons including saving preferences, assisting transactions, continuity between web pages and visits, saving you from having to login in again, as well as for web site analytics and site optimisation. You can read more about them here: www.allaboutcookies.org
Our Site may contain links to third party web sites or social media features. We do not accept any responsibility for what you might find on third party web sites or encounter with social media. Please be aware that social media networks’ tracking is often highly sophisticated, and you may be tracked by any social media network represented by an icon on our Site if you have not logged out of the social media network and deleted all their cookies.
We recognise that most people enjoy the benefits of social networking; but to avoid such tracking, we recommend closing your browser and clearing all tracking data after visiting a social network site.
Last updated 10 September 2019